«Access control is quick and smooth thanks to the e-guma scanner system.»
The Museum Rietberg in Zurich is one of the most important art museums in Switzerland and inspires visitors with its fascinating exhibitions on non-European cultures.
In the following interview, the museum shares its experiences with the e-guma voucher and ticketing system. Find out how Museum Rietberg has optimised its processes, made ticket sales more efficient, and offered visitors a first-class experience. The museum also offers its guests a completely new way of giving the gift of culture with a sophisticated voucher option.
Be inspired by this best practice and discover valuable insights for your own projects!
to the Museum Rietberg ticket shop to the Museum Rietberg event shop to the Museum Rietberg voucher shop to the interviewMuseum Rietberg facts
Visitors can find out more about art from other parts of the world and learn something about themselves in the process.
«Our work raises awareness of social diversity.»
The Museum Rietberg is one of the largest art museums in Switzerland. It is dedicated to the art of traditional and contemporary cultures in Asia, Africa, America, and Oceania.
Voucher and ticket system with online shop
3 cash registers, 4 smartphones
Straightforward and efficient processing of ticket and voucher sales online and locally.
With e-guma, the tendering of events, ticket sales and access control are all completely digital.
Interview with Joanna Tonis, Event Manager
Mrs Tonis, what can visitors expect at Museum Rietberg?
«The Museum Rietberg is dedicated to the art of traditional and contemporary cultures from Asia, Africa, America, and Oceania. Its collections comprise 32,600 objects and 49,000 photographs and, as far as the objects are concerned, are largely accessible to the public in the museum rooms and in the display depot.
The works in our museum tell us a lot about people and their perspectives; they tell us about communities, values, and possessions. They are testimony to outstanding skills and artistic expression. We ask questions about how we deal with history and look for new answers for the future. Our work raises awareness of social diversity.»
In which areas do you use the e-guma voucher and ticketing system?
«We use the e-guma voucher and ticketing system to advertise our events and sell admission tickets, event tickets, and vouchers online, as well as for local ticket control during events.»
Why did you decide to go with e-guma?
«We were looking for an uncomplicated, quick and easy solution for ticketing and voucher sales on our website. e-guma offers all of this – in addition to their impeccable customer support.»
Ticketing system
What kind of events do you manage and sell via the e-guma ticketing system?
«Our events include concerts, readings, lectures, theatre performances, symposia, tea ceremonies, and regular museum admissions.»
Successful event ticketingHow do you use the e-guma ticketing system for your admissions?
«Our customers can buy tickets online via the e-guma ticket shop for all special exhibitions taking place as well as for the permanent collection.»
The ticketing system for your admissionsHow did you handle your event management and access control before the introduction of e-guma?
«In the past, registration and attendance lists were kept on Excel – the Excel list was then simply synchronised on admission. That was very tedious, took a lot of time, and the error rate was naturally also higher.»
What has changed with the e-guma ticketing system?
«With e-guma, the tendering of events, ticket sales, and access control are all completely digital. This saves a huge amount of time, is clearer, more customer-friendly and makes our work easier in the sense that we now have more time to take care of other operational tasks.»
Where do you save time and effort by using e-guma?
«We no longer have to create attendance lists manually – we can simply download them via e-guma. Thanks to the e-guma scanner system, access control is quick and smooth.»
Which function of the e-guma ticketing system supports you the most in your daily business?
«Ticket control is an important part of our work. With e-guma, this happens quickly and smoothly. The sales reports are also important, as they can be downloaded frequently for statistical analyses.»
Ticket control made easy Administration & accounting at a glanceHow does the use of the e-guma ticketing system work for your popular picnic baskets?
«The calendar function and the option to set a specific allotment per day make our work easier. The picnic baskets can be booked directly for a certain day on our website (subject to allotment availability). This saves us from having to deal with many email and telephone enquiries and is also more customer-friendly.»
Calendar functionHow do you find recording your events and admissions in the e-guma ticketing system?
«Recording is extremely simple and intuitive. One big advantage is that you can copy events that have already been created, which saves a lot of time.»
Is it worth using a seating plan? How does it make organising events easier for you?
«Absolutely – the option of a seating plan is customer-friendly and allows guests to reserve their seats in advance. This means there are no unpleasant surprises or disputes locally. Another advantage for us is that we can block certain seats, which gives us more room for manoeuvre and security in our planning.»
Precise advance booking thanks to seating planVoucher system
How did you handle voucher sales before you started working with e-guma?
«In the past, vouchers were only sold locally at the checkout. We issued the vouchers manually and sent them on request.»
Which factors were important to you when looking for a suitable voucher system?
«It was important to us that voucher sales could be handled quickly and easily and that our customers had the option of ordering them themselves via our website, instead of having to buy the vouchers locally.»
Which function of the e-guma voucher system has made your work the easiest?
«Definitely the fact that orders can be placed directly online – the option to write a personalised dedication is also very helpful.»
Sell vouchers onlineWe have two final questions: How do you find our support?
«The e-guma customer support is impeccable. The employees always respond quickly and in an extremely friendly manner to any concerns and questions. You can tell that e-guma cares a lot about its customer service and goes the extra mile to provide it. So far, the e-guma team has always been able to suggest a solution for every problem, which we really appreciate.»
Who would you recommend e-guma to?
«We would recommend e-guma to all companies and shops that are looking for a quick, simple and uncomplicated solution for the online sale of tickets and vouchers, and want to rely on impeccable customer support.»